My account data looks wrong or out of date — what should I check?
Check the connection state and the last synchronisation time first. Most problems are a rejected password, a changed broker server or a broker-side outage.
Updated 14 September 2026
Work through these
Authentication required: re-enter the trading password; brokers reset them more often than people expect.
Broker unavailable: check whether you can log in to your platform directly. If not, it is a broker-side outage and reconnection continues automatically.
Stale figures: compare the last synchronisation time shown on the dashboard with your platform. Journals and historical analytics stay available while a live connection is down.
Still wrong: contact support with the account label and the time you noticed the difference.
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Educational information only — not financial or investment advice. Trading leveraged products involves substantial risk and losses can exceed expectations. No result is guaranteed.