AML & KYC Policy

Where we are required to, or where a payment looks irregular, we may ask you to verify your identity with a government-issued photo ID and a proof of address dated within the last three months.

The verified name must match the subscriber and the payment method holder.

We screen customers against applicable sanctions lists and do not provide services to residents or nationals of comprehensively sanctioned jurisdictions.

If a screening match is confirmed, the account is closed and any subscription fee is refunded where legally permitted.

Subscription fees must be paid from a payment method in your own name. We monitor for patterns consistent with abuse, including coordinated multi-account activity and unusual payment behaviour.

Suspicious activity is reported to the relevant authority where required. Verification records and transaction history are retained for at least five years.

We may be legally prohibited from telling you that a report has been made.

Where a customer is identified as a politically exposed person or a close associate, enhanced checks and senior approval apply.