01What we do not do
We are not a broker, prop firm, funded-account provider, investment manager or payment institution. We never receive your trading capital and we cannot withdraw funds from your brokerage account.
We do not operate our own identity-verification, anti-money-laundering or sanctions-screening programme, and we do not collect identity documents through the platform. Where such checks apply to a payment, they are performed by our payment provider under its own terms and regulatory obligations.
02Subscription payments
Subscription fees are collected by our payment provider. We receive only the subscription status and non-sensitive transaction identifiers; we never receive or store full card details.
Subscriptions must be paid using a payment method you are authorised to use. Payments our provider declines or flags may result in access being suspended until the issue is resolved.
03Restricted jurisdictions
We do not knowingly provide the service to residents or nationals of comprehensively sanctioned jurisdictions. If we become aware that an account falls into that category, we may close it and, where legally permitted, refund any unused subscription period.
04Abuse prevention
We monitor for platform abuse, including coordinated multi-account activity, attempts to bypass subscription limits, credential sharing, automated scraping and payment fraud. Accounts involved in such activity may be suspended.
Security and payment events are recorded in an internal audit log used only for fraud prevention, support and incident investigation.
05Reporting and legal requests
Where we are legally required to disclose information or report suspected criminal activity, we will do so and may be prohibited from informing you.
This page describes our current operational practice. It is not legal advice and has not been reviewed by a solicitor; obtain professional advice before relying on it for regulatory purposes.
Questions about this policy? Email support@livefxplan.com or use the contact form.